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See what our guests say about us

4.6 out of 5.0 average rating
based on 25 reviews
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5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Very friendly, helpful staff... and always smiling - which makes a huge difference! Clean & comfortable room. Good food. 10/10: No complaints about anything. Just watch out for the very misleading troll accounts that are trying to gain top spot on Google when searching for your hotel - particularly guestreservations.com, who stick your name directly after the https:// bit... i.e. https://TheJacobeanHotel.guestreservations.com/... they are opportunists who tried to charge me >£300 for your room. The URL is extremely misleading - plus they currently have the top spot on Bing, and no.2 on Google. Booking.com don't try to pass-off as you, and are generally on the No.1 slot. Anyhows, thanks for looking after us and the Semtech guys. All the best.
5
How would you rate your stay?
5
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5
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5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Excellent staff also it was clean and tidy
3.4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
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4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
1
What did you like about your stay in the property or location?
I like that it’s one of the cheapest hotels closest to the NEC, and it’s quite a cosy vibe
What did you not like about your stay in the property or location?
WiFi was bad, had to use data, plus the shower wasn’t the best as the water went onto the bathroom floor a lot
5
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5
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5
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5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Had a bit of a turn - but your staff were excellent- manager (forgot name - great / Tracy on reception brilliant / bar staff spectacular/ breakfast staff superb All in alll Perfect Please pass on my thanks
What did you not like about your stay in the property or location?
Bed too comfortable X
5
How would you rate your stay?
5
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5
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5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Every member of staff was very friendly and professional.
What did you not like about your stay in the property or location?
N/A
4
How would you rate your stay?
4
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4
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4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
The staff were amazing start to finish, thank you for accommodating me an my beautiful dog for our showing at Crufts. I was advised that you may not be allowing dogs anymore which is a shame as I would love to book back in for next year if this isn't the case.
5
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5
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5
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5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
The service and staff were excellent and very friendly, The venue was very easy to get to and in a lovely setting. Clean and full of character. The live music on the Sunday evening and atmosphere were also excellent.
What did you not like about your stay in the property or location?
The I didn't stay two nights
4.8
How would you rate your stay?
5
How would you rate the communication and customer service?
5
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5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
I have stayed with you over a number of years and have always been given room 18. The refurbishment of this room is stunning! As is the resurfaced car park. I like the introduction of the key fob and found everything else to the hotel's usual high standard. Thank you
What did you not like about your stay in the property or location?
Nothing. I hope to be back with you again next year.
5
How would you rate your stay?
5
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5
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5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
4.2
How would you rate your stay?
4
How would you rate the communication and customer service?
5
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you not like about your stay in the property or location?
The room was a little cold
4
How would you rate your stay?
4
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4
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4
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4
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4
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
In an ideal position. Room was excellent. Bar and restaurant areas were very nice. Very clean. I have stayed here before and can honestly say on each return visit I have never been disappointed. Would definitely recommend. Value for money.
What did you not like about your stay in the property or location?
Phone signal was poor but it was not a big issue.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Lovely staff in hotel and bar, upgrades to rooms very good
4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Good location plenty of parking
4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Very nice room
4.6
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
3
What did you like about your stay in the property or location?
I was very pleased with the standard of the room decoration. The staff where very helpful and attentive at all times.
What did you not like about your stay in the property or location?
I could not find any thing I did not like about the hotel. I would recommend it any body who asks, and I would certainly stay again if I need a hotel in Coventry.
4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
3
What did you like about your stay in the property or location?
The newly refurbished room was beautiful and the breakfast was very nice.
What did you not like about your stay in the property or location?
The TV kept glitching, I presume a wifi issue and there was a light shining through our bedroom window all night.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
The place has a homely feel, very different to the chain hotels. They are clearly making a huge effort to refurbish the rooms to great effect.
What did you not like about your stay in the property or location?
Nothing
4.8
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Stayed here many times while visiting a relative in the area. Everything was good, room was dated but clean and adequate for us . Food was very good. Staff extremely friendly.
What did you not like about your stay in the property or location?
Nothing. Everything was fine.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Food and service were excellent
4.2
How would you rate your stay?
4
How would you rate the communication and customer service?
5
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you not like about your stay in the property or location?
Didn't like that the TV in room 14 wasn't set up, it seemed it as it was a brand new TV as it requested my email or phone , as a matter of data protection I withheld these , unable to use it , as didn't want my details available to guests that follow. I know its built in as protection to ensure a TV licence is held but the hotels details should be fed into the smart TV and guests press the guest override for viewing.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
4.6
How would you rate your stay?
5
How would you rate the communication and customer service?
4
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Very Quiet
What did you not like about your stay in the property or location?
Nothing

Contact

Address

Jacobean Hotel
Holyhead Rd,
Coventry
CV5 8HX,
United Kingdom

Phone

024 7660 1601

Email

enquiries@thejacobean.co.uk

Location

Call Us

024 7660 1601

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